FREQUENTLY ASKED QUESTIONS

What is GetBalancePlus.com Recharge?
GetBalancePlus.com is a secure online system that enables anyone to instantly buy mobile Balance, Recharge, Credit, Load or Top Up for a prepaid Mobile Phone. Our customers use GetBalancePlus.com to buy mobile Balance for either themselves or friends and family members overseas.
How do I send a Balance?

Go to www.GetBalancePlus.com

  • Verify the Carrier.
  • Enter the Phone Number.
  • Select the Balance transaction amount.
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with details on your completed transaction.
  • A confirmation email and receipt will be sent to your email address.
How do I register to use GetBalancePlus.com?

Create an account at www.GetBalancePlus.com

  • Select 'Register' on the Top Right of the Page
  • Enter your selection of: Google+ or Facebook login information or an email address and password
  • If you use an email address and password, after submitting the information click on 'Register' at the bottom right of the pop-up.
    • A Verification Code will be sent directly to your email.
    • Enter or copy/paste the verification code in the relevant field on the account login screen. Please make sure to check your Spam / Junk filters in the unlikely event the verification code does not appear in your Inbox.
How do I add Balance as an existing customer?

Login to www.GetBalancePlus.com

  • Enter the Phone Number.
  • Select the Balance recharge amount.
  • Enter the payment details.
  • Review the order and complete payment using our secure online payment process.
  • A confirmation message will appear on your screen with the details of your completed transaction.
  • A confirmation email and receipt will be sent to your email address.
What should I do if have forgotten my password?

Please take the following steps to reset your account password:

  • Select ‘Login’ on the top right of the homepage menu bar.
  • Input your email address then click ‘Forgot Password?’
  • A screen will appear to enter your Email Address / User Name.
  • An email will be sent to your email address with a link to reset the account password.
  • Check your email and follow the instructions in the email to reset your account password and proceed further.
Why didn’t I receive my initial account registration or password reset email?
  • Please ensure you have specified a valid email address.
  • Check your Spam / Junk email folder(s).
  • If you are still experiencing issues, please contact our Customer Support Team at support@GetBalancePlus.com
How do I change my account password?
  • Log in to your GetBalancePlus.com account using your email address and password.
  • Select ’My Account’.
  • Then select ‘Change Password on the left column.
  • The ‘Change Password’ screen will be displayed.
  • Enter the new password twice for confirmation, then click on ‘Change Password’.
How can I contact customer support?

There are several convenient ways to contact customer support:

Go to www.GetBalancePlus.com and use the green Support button on the lower right corner of the website. If the green button is labeled ‘Chat’, there is a live representative available. Otherwise the system will create a Support Ticket and you can send us a message for further action.

  • If you are logged into your GetBalancePlus.com account, select ‘Support’ then ‘Create New Ticket’ to create a new Support Ticket.
  • Send us an email at: support@GetBalancePlus.com
What is the time between the Balance recharge transaction and delivery to the mobile phone?

The Balance recharge transaction is generally completed within seconds after it has been sent. You should receive further information from us in the form of an email if the transaction is pending or delayed for any reason. Please contact our support team at support@GetBalancePlus.com for further information and if any issues arise.

Can I send Balance to more than one mobile number?

Yes, you can send mobile Balance to more than one mobile number.

What is the cost to send a Balance recharge?

The cost of a Balance recharge is based upon the denomination amount selected. During the checkout process the total amount due will be indicated. This amount includes the details of any additional charges that affect the ultimate Balance recharge amount that will be received by the transaction recipient.

What happens if I send Balance recharge to a wrong mobile number?

All Balance recharge transactions are final and mobile recharge credits are available immediately upon successful recharge and confirmation. As such, all sales are final and Balance transactions to wrong mobile numbers cannot be reversed, retracted or refunded. Please ensure you have the correct number before you complete the transaction. Contact us at support@GetBalancePlus.com for further assistance.

What happens if I send Balance recharge to an invalid mobile number?

If the Mobile Number is invalid and does not exist, the Balance recharge transaction will not be performed and you will not be charged for the transaction.

Can I change my email address?

The email address is your GetBalancePlus.com Username and method of account identification. If you would like to change your email address, please contact our online Customer Support team at support@GetBalancePlus.com. You may create a new account with another email address, but will lose all related information and history from the existing account.

Can I have multiple GetBalancePlus.com accounts?

You can only have one GetBalancePlus.com customer login account, but you may recharge multiple mobile phones.

What should I do if I see an unauthorized charge on my credit card?

If you find unauthorized charges, contact your bank immediately as it is likely your card has been compromised elsewhere. Please also contact us at support@GetBalancePlus.com so we can take appropriate action on our end.

How do I view my online Balance or transaction receipt?

Upon logging into your GetBalancePlus.com account, select ‘Home’. All previous transactions and related information are available for review. Additionally, a ‘Repeat’ functionality is available to conveniently repeat any listed past transaction.

What happens if my credit card is charged and I do not receive the Balance?

Please contact our support team immediately at support@GetBalancePlus.com

Why does my credit card billing address have to be the same as my credit card information?

Your address details must match your card billing address to ensure that it is your credit card. Your card issuer will reject the transaction if these details do not match.

What payment methods are accepted by GetBalancePlus.com?

We accept all major Debit and Credit Cards: Visa, MasterCard, American Express as well as PayPal. If you wish to use PayPal and do not have an account, one can be created by choosing the PayPal option on the transaction screen.

How can I recognize transactions on my credit card or PayPal statement?

The transaction would appear on your credit card statement as Prepay Nation B.V., and your PayPal statement as ETOPUP.

I performed a Balance recharge, my credit card was charged, yet I did not receive the Balance?

Sometimes there are technical issues that may lead to such discrepancies. Please contact us at support@GetBalancePlus.com immediately for assistance.

Why is my credit card not being accepted?

There are various reasons why your credit card or PayPal transaction may not be accepted. Please ensure that the information entered during the payment checkout process is the same on your credit card and/or PayPal account. Some other issues are directly related to your financial institution. Please ensure that your financial institution is the first point of contact when difficulties are encountered using your credit your card and/or PayPal account.

What is the exchange rate when conducting a mobile Balance recharge transaction?

GetBalancePlus.com utilizes the fairest exchange rate available, in keeping with international Foreign Exchange regulations and agreement with our partners. Exchange rates are subject to change and fluctuation on an immediate and ongoing basis.

Is a receipt generated after I have completed my Balance recharge transaction?

Yes. Once the transaction has been successfully completed, you will receive a confirmation on your screen and a receipt will be sent to your registered email address. The Balance recharge can also be viewed online under ‘Order History’ via the Home page.

Why is there a charge on my credit card statement even though my card was rejected?

Even when a Top Up transaction is refused and is not successfully completed, the text ‘Prepay Nation B.V.’ may still appear on statements from your financial institution. This does not mean that GetBalancePlus.com is withdrawing any money from your account or ultimately charging you any amount. Such transactional holds are placed by the issuing card bank or financial institution and can take from 24 hours to 14 days to release.

What is Auto Balance?

Auto Balance is a convenient feature that lets you schedule future Balance to automatically be sent to a specified mobile number at a designated time and date.

How do I establish an Auto Balance?

Log into your GetBalancePlus.com account.

  • Select ‘Auto Balance’ on the top menu bar.
  • Select ’Set New Profile’ at the bottom right of the Auto Balance page and proceed with creating a profile.
Can I cancel or modify an Auto Balance after it is created?

You can cancel/modify your recurring Auto Balance transaction at any time.

  • Select ‘Auto Balance’ on the top menu bar.
  • Select the ‘Cancel’ button next to the specific Active Auto Balance Profile that you are modifying and continue.
How many Auto Balance profiles can I create?

Only one active Auto Balance profile is allowed for a mobile number. You can create additional profiles for different numbers.

Can I modify the billing frequency of my Auto Balance profile?

No, you cannot change the billing frequency or billing period of a profile. You will have to delete your profile and create a new one.

Is there a GetBalancePlus.com smartphone app?

Mobile applications are available for each of Android and iOS (Apple) smartphone devices. Additionally, GetBalancePlus.com is already optimized for mobile devices in order to provide a positive user experience.

Is GetBalancePlus.com safe for credit card usage?

GetBalancePlus.com has been designed with security and privacy of data paramount. GetBalancePlus.com utilizes state-of-the-art technology to ensure the utmost safety of your information.

GetBalancePlus.com is certified by McAfee, GoDaddy, and Trustwave for PCI Compliance regarding credit card and identity information. Your transaction is guaranteed.