Go to www.GetBalancePlus.com
Create an account at www.GetBalancePlus.com
Login to www.GetBalancePlus.com
Please take the following steps to reset your account password:
There are several convenient ways to contact customer support:
Go to www.GetBalancePlus.com and use the green Support button on the lower right corner of the website. If the green button is labeled ‘Chat’, there is a live representative available. Otherwise the system will create a Support Ticket and you can send us a message for further action.
The Balance recharge transaction is generally completed within seconds after it has been sent. You should receive further information from us in the form of an email if the transaction is pending or delayed for any reason. Please contact our support team at support@GetBalancePlus.com for further information and if any issues arise.
Yes, you can send mobile Balance to more than one mobile number.
The cost of a Balance recharge is based upon the denomination amount selected. During the checkout process the total amount due will be indicated. This amount includes the details of any additional charges that affect the ultimate Balance recharge amount that will be received by the transaction recipient.
All Balance recharge transactions are final and mobile recharge credits are available immediately upon successful recharge and confirmation. As such, all sales are final and Balance transactions to wrong mobile numbers cannot be reversed, retracted or refunded. Please ensure you have the correct number before you complete the transaction. Contact us at support@GetBalancePlus.com for further assistance.
If the Mobile Number is invalid and does not exist, the Balance recharge transaction will not be performed and you will not be charged for the transaction.
The email address is your GetBalancePlus.com Username and method of account identification. If you would like to change your email address, please contact our online Customer Support team at support@GetBalancePlus.com. You may create a new account with another email address, but will lose all related information and history from the existing account.
You can only have one GetBalancePlus.com customer login account, but you may recharge multiple mobile phones.
If you find unauthorized charges, contact your bank immediately as it is likely your card has been compromised elsewhere. Please also contact us at support@GetBalancePlus.com so we can take appropriate action on our end.
Upon logging into your GetBalancePlus.com account, select ‘Home’. All previous transactions and related information are available for review. Additionally, a ‘Repeat’ functionality is available to conveniently repeat any listed past transaction.
Please contact our support team immediately at support@GetBalancePlus.com
Your address details must match your card billing address to ensure that it is your credit card. Your card issuer will reject the transaction if these details do not match.
We accept all major Debit and Credit Cards: Visa, MasterCard, American Express as well as PayPal. If you wish to use PayPal and do not have an account, one can be created by choosing the PayPal option on the transaction screen.
The transaction would appear on your credit card statement as Prepay Nation B.V., and your PayPal statement as ETOPUP.
Sometimes there are technical issues that may lead to such discrepancies. Please contact us at support@GetBalancePlus.com immediately for assistance.
There are various reasons why your credit card or PayPal transaction may not be accepted. Please ensure that the information entered during the payment checkout process is the same on your credit card and/or PayPal account. Some other issues are directly related to your financial institution. Please ensure that your financial institution is the first point of contact when difficulties are encountered using your credit your card and/or PayPal account.
GetBalancePlus.com utilizes the fairest exchange rate available, in keeping with international Foreign Exchange regulations and agreement with our partners. Exchange rates are subject to change and fluctuation on an immediate and ongoing basis.
Yes. Once the transaction has been successfully completed, you will receive a confirmation on your screen and a receipt will be sent to your registered email address. The Balance recharge can also be viewed online under ‘Order History’ via the Home page.
Even when a Top Up transaction is refused and is not successfully completed, the text ‘Prepay Nation B.V.’ may still appear on statements from your financial institution. This does not mean that GetBalancePlus.com is withdrawing any money from your account or ultimately charging you any amount. Such transactional holds are placed by the issuing card bank or financial institution and can take from 24 hours to 14 days to release.
Auto Balance is a convenient feature that lets you schedule future Balance to automatically be sent to a specified mobile number at a designated time and date.
Log into your GetBalancePlus.com account.
You can cancel/modify your recurring Auto Balance transaction at any time.
Only one active Auto Balance profile is allowed for a mobile number. You can create additional profiles for different numbers.
No, you cannot change the billing frequency or billing period of a profile. You will have to delete your profile and create a new one.
Mobile applications are available for each of Android and iOS (Apple) smartphone devices. Additionally, GetBalancePlus.com is already optimized for mobile devices in order to provide a positive user experience.
GetBalancePlus.com has been designed with security and privacy of data paramount. GetBalancePlus.com utilizes state-of-the-art technology to ensure the utmost safety of your information.
GetBalancePlus.com is certified by McAfee, GoDaddy, and Trustwave for PCI Compliance regarding credit card and identity information. Your transaction is guaranteed.